AVA Pacific sell to approved dealers throughout New Zealand. We continually up skill our dealers with comprehensive training and resources that include intensive short courses and online learning. We also provide an unlimited source of support including: tender document creation, proposal support, concept design and showroom support.

Contact Us if you're interested in becoming a AVA Pacifc Dealer

 
 

AVA Pacific Showroom

The AVA Pacific showroom is a great resource to demonstrate the benefits of home automation and how easy it is to use. The showroom is constantly updated ensuring it always has the newest products and software installed. We encourage dealers to use the showroom and make bookings using the online booking system below, alternatively you can also Contact the office.


RMA Process

The RMA process is required for both Warranty and Credit Return items. Please complete the below form thoroughly, please note items returned without completing a RMA form will not be tested or credited.

  • Dealer to complete Online RMA Form
  • AVA Pacific will contact to discuss the RMA and issue a RMA number
  • Product to be returned to the AVA Pacific warehouse with correct labelling
  • Product receiving by AVA Pacific and tested
  • Product repaired, replaced or credited
  • RMA Closed
 

Warranty Information

Products sold and distributed by AVA Pacific carry a limited warranty, terms of these warranties are defined & held by their respective manufacturers. We have included links to all of our manufacturers warranty terms below. AVA Pacific are responsible for ensuring eligible warranty claims are dealt with in a professional and timely manner on behalf of their manufacturers.   

Warranties will only be honoured for products installed in accordance with manufacturers guidelines and instruction. 

Warranty terms are strictly Return to Base and cover only the product purchased from AVA Pacific. All other associated parts or labour are strictly excluded.